Underperformance is one of the most uncomfortable challenges a leader can face. When someone on your team isn’t delivering, it feels personal. Patience runs thin, and difficult conversations are avoided. So how do you deal with underperformance in a team member with clarity, fairness, and integrity - and without sweeping the issues under the carpet?
Read MoreAfter coaching informally for many years, I went on a formal coaching course last year to gain a recognised qualification - the AoEC Practitioner Diploma. My background is in helping clients improve the capability of their teams, predominantly through more formal face to face online training.
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